We accept a wide range of payment options including major credit and debit cards, Apple Pay, Google Pay, PayPal, and Shop Pay.
If we’re unable to verify a transaction through our standard security measures, we may ask for an alternative payment method.
You can pay using major credit/debit cards, Apple Pay, cryptocurrency, cashier’s checks, PayPal, and wire transfers.
Please note: Cash payments are only accepted for purchases under $10,000.
As with online orders, we reserve the right to request a different payment method if verification cannot be completed through our normal process.
At The Wrist Lounge, we stand behind the quality and craftsmanship of every engagement ring we offer. To ensure your peace of mind, we proudly provide a complimentary lifetime warranty on all engagement rings purchased through us.
What's Included:
Free lifetime resizing
One size up or down from the original size (excludes eternity-style rings*)
Lifetime side-stone replacement
Covers lost stones up to 0.25 carats within the setting. Once the 0.25 carats have been replaced, any replacement beyond that may incur a service fee if lost during the item's lifetime.
Lifetime repair for normal wear and tear
Includes tightening/rebuilding prongs and reshaping bands.
(Excludes full remakes due to major damage or distortion)
What's Not Covered
At The Wrist Lounge, we are committed to delivering exceptional quality in every piece of fine jewelry — including custom designs. That’s why we offer a complimentary lifetime warranty on all fine jewelry purchased from us.
What the Warranty Covers:
Lifetime stone replacement
Covers lost stones up to 0.20 carats in size
Repairs for normal wear and tear
Includes clasp repairs, chain soldering, and reshaping of bands(Excludes remakes for items that are severely damaged or require a complete rebuild or replacement)
What’s Not Covered:
We’re happy to offer a 2-year limited watch warranty for pre-owned watches that includes:
We stand behind the integrity of our craftsmanship and do everything we can to ensure your jewelry arrives in perfect condition.If your item arrives with a manufacturing defect and was purchased online, please contact us here (send them to contact us) so we can make it right.
*Note: Eternity rings (with stones set all the way around the band) cannot be resized.
If your ring needs repair, please reach out to a The Wrist Lounge representative for assistance at sales@thewristlounge.com
If you want to ship your item to us:
At The Wrist Lounge, we strive to ensure every piece you purchase is crafted with care and meets your expectations. Please review our policies below regarding returns, exchanges, upgrades, and price matching.
Looking to upgrade your center stone? Here’s how our upgrade program works:
*Do not ship any item back to us without prior authorization.We are not responsible for any lost or stolen packages during transit.
If the price of an item purchased from The Wrist Lounge drops within 7 days of your order, we’ll offer store credit for the difference.
If you find an identical or comparable item at a lower price from another retailer, contact us to review the details. We’ll evaluate the request and let you know if it qualifies for a price match.
The Wrist Lounge reserves the right to modify this Return, Exchange, and Price Match Policy at any time without prior notice.
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